DESKSIDE Support Technician

Company: Insight Global
Location: Goodyear
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Title: Deskside Support Technician Openings: 1 Location: Goodyear, AZ Shift options: Monday-Thursday 6 AM - 4:30 (4 days, 10 hours a day) OR Monday-Friday 6 AM - 2:30 PM (5 days, 8 hour days) Job Description: Insight Global is looking for an IT Support Specialist to support a global logistics customer. This person will be responsible for handling break-fix requests via ServiceNow on a daily basis. This technician will be in charge of all Tier 2 and Tier 3 IT support in the warehouse, which includes end-user support, troubleshooting, and training on Microsoft Office applications such as Office 365 email and Outlook. The majority of incidents will be hardware-related, such as PCs and printers, but they may also involve networking and software issues. In this role, customer service is critical because this individual will work closely with the company's clients and IT staff. Some days, this individual may be required to work beyond their scheduled shift or come in on off days during peak hours, necessitating flexible work hours. The ideal candidate will be self-disciplined, a strong individual contributor, and possess excellent communication skills. Day to Day: 25% Identify, triage, prioritize and resolve Level 2 & 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours. 25% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment. 10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages. 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes. 10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand. 5% Makes technical recommendations to executive operational leadership regarding problems, projects and releases. 5% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions Requirements: Experience with end user support and work station set up within a warehouse, dispatch, logistics environment. 3 years of experience troubleshooting RF scanners, Printers (Zebra, Brother Lazer printers), PC's (Dell and HP) Ability to troubleshoot and configure RF scanning devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners) 5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS Experience deploying and setting up work stations Experience with Service Now ticketing system. 2 years of experience supporting networked systems Compensation: $30/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Keywords: Insight Global, Buckeye , DESKSIDE Support Technician, IT / Software / Systems , Goodyear, Arizona