Account Manager II
Company: JPMorganChase
Location: Tempe
Posted on: April 3, 2026
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Job Description:
Description Description Chase Auto is a leading provider of auto
financing with a portfolio of more than $80 billion in assets and
relationships with 75% of U.S. franchised automotive dealers. The
business is part of the JPMorgan Chase franchise and serves auto
dealers, consumers, and vehicle manufacturers. It offers a range of
products and services to meet the financial needs of its clients
from retail lending, captive financing, and floorplan products to
cash management, private banking, and payment processing. The
Account Manager II in auto finance is responsible for leading a
customer-facing call center team that is the primary point of
contact for Auto Customers who have applied for financing via
Chase.com. The group receives inquiries from customers in need of
information related to auto products, service assistance, and
problem resolution. This position will manage a team of Account
Specialists working with applicants to ensure their needs and
service issues are resolved accurately and in a timely fashion
while providing a best in class experience for customers seeking
auto financing. Job Responsibilities Lead a team of call center
specialists and maintain an effective working partnership with
existing teams. Responsible for monthly call monitoring Quality
reviews and results and ensure consistent implementation of daily
strategies to meet Service Level targets. Monitor regular
productivity, coaching to performance, providing guidance on
staffing and daily volume strategy, and reinforcing adherence to
policy & procedures. Take escalation calls and log complaints when
required Oversee training and change management to ensure the team
is prepared for system & process enhancements, and industry
changes. Lead/participate in various process improvements and
re-engineering initiatives in line with efficiency and customer
obsession efforts. Ensure assigned area(s) are adequately staffed
and all personnel are trained and developed Participate/lead
monthly business reviews w/ sales, credit and other supporting
departments in order to achieve/sustain performance target.
Identify trends through data and behaviors observed and use it
effectively in coaching to results. Conduct career development
discussion with employees. Create a positive team culture that
drives a positive employee experience and support recruiting and
hiring needs Required qualifications, capabilities, and skills 5
years of management experience in an inbound customer service /
sales call center environment. Proven ability to motivate, mentor,
and lead talented professionals to deliver outstanding results and
meeting Quality and Service Level targets. Experience in
prioritizing the customer experience, with a record of teaching
Customer Needs Assessment skills to a team of specialists. Ability
to coach a team through rapid customer experience, procedural, and
policy changes. Track record of managing a team while working in
the office, as well as in a work-from-home environment Experience
with Call Center technologies Flexibility to work Evening/Weekend
schedule Preferred qualifications, capabilities, and skills Able to
work independently in a dynamic environment of change, challenge
and multiple deadlines and priorities, high attention to detail
Strong interpersonal skills (listening, negotiating, influencing,
building trusting relationships) Strong leadership abilities.
Strong organizational & proven time management skills, with ability
to manage multiple priorities with tight deadlines Outstanding
communications skills, both written and oral. Strong analytical and
problem solving skills. Proficient in MS Office products.
Keywords: JPMorganChase, Buckeye , Account Manager II, Sales , Tempe, Arizona
