Member Services Coordinator
Company: Alliance Defending Freedom
Location: Scottsdale
Posted on: April 2, 2026
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Job Description:
Make a difference with us! At Alliance Defending Freedom, we
believe God has brought you here for His purpose—to stand for truth
and defend the God-given right to live and speak it. Together, we
protect religious freedom, free speech, the sanctity of life,
marriage and family, and parental rights. Review our Statement of
Faith to ensure we’re a fit for you. Locations: Scottsdale, AZ /
Lansdowne, VA Team Overview The Member Services Administrative
Coordinator is a customer service-driven role responsible for
providing administrative support and proactive outreach regarding
membership renewals and account updates. This position plays a key
role in ensuring positive member experience by providing timely
follow-up, maintaining organized recordkeeping, and responding
promptly. Key Responsibilities Serve as a backup point of contact
for member inquiries, providing clear and accurate information
regarding membership benefits, status, and processes. Conduct
outbound calls to members regarding renewals, account updates, and
follow-ups to support retention and engagement. Track upcoming
membership renewals and assist with renewal and payment processing
when applicable. Maintain accurate member records through
high-volume data entry, auditing records for completeness, and
updating information in CRM or membership databases. Document
member communications and conduct research to verify and update
member information. Generate renewal and activity reports, provide
administrative support to the CMA department, and escalate complex
issues to appropriate team members. Minimum Qualifications 2 years
of administrative, customer service , or office experience. Strong
verbal and written communication skills. Preferred Qualifications
Associate’s or Bachelor’s degree. Experience working with CRM or
membership databases. Experience in a non-profit, association, or
member-based organization. Pay & Benefits At Alliance Defending
Freedom, we offer a competitive compensation and benefits package
to support your well-being and growth. While we do not disclose
specific salary ranges, our compensation is competitive with top
non-profit law firms. Our benefits include 100% covered medical and
dental insurance, medical and dependent care reimbursement, paid
disability, long-term care, life insurance, and a 401(k) plan with
a 4% company match. We prioritize work-life balance with paid time
off and 12 paid holidays each year. Want to Know More About
ADF?
Keywords: Alliance Defending Freedom, Buckeye , Member Services Coordinator, Sales , Scottsdale, Arizona
