Service Advisor (Electrical)
Company: Orion Talent
Location: Goodyear
Posted on: April 17, 2024
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Job Description:
Orion Talent, the nation's largest military recruiting firm, is
currently recruiting transitioning or former military professionals
for a Service Advisor (Electrical) position with a company that
provides a wide selection of residential, commercial, and
industrial garage doors and grills made from a variety of
materials, finish, and performance insulation options.
Position Details:
Location: Goodyear, AZ (west suburb of Phoenix)
Compensation: $26/hr
--- Bonuses/Additional Compensation: salary increases every six
months (typically around $1/hr - $1.50/hr) for first three years;
annual incentive bonus (-7% - 10%)
Schedule: You generally will work standard day-shift hours Mon-Fri,
though plenty of optional overtime is available
Benefits: Company offers an industry-standard, comprehensive
benefits package that includes Medical / Dental Insurance; Life /
AD&D Insurance; Flexible Spending Accounts; Short- and
Long-Term Disability; Vacation/Vacation Purchase; 11 annual
holidays; Tuition Assistance; 401K with employer match; etc.
Position Description
As a Service Advisor, you will be responding to customer requests
regarding parts, sales, warranty issues, and technical support on
all products provided by CornellCookson. You will focus on service
efforts by quickly responding to incoming requests via phone,
email, text and others, providing extraordinary customer service.
Some specific responsibilities include:
--- Provide superlative technical service and support to
customers.
--- Improve customer relationships and customer satisfaction.
--- Process parts orders and provide parts pricing for repair
orders for all products.
--- Place orders and generate job sheets to be sent to the shop to
manufacture product to fill order requests.
--- Troubleshoot installation issues over the phone and take proper
measures to resolve them.
--- Handle product-related issues, troubleshooting, warranty
replacement components, and provide extraordinary customer
satisfaction.
--- Assist in other areas as necessary and work cooperatively with
others to help achieve departmental and organizational goals.
Position Requirements
--- Must have an outgoing, customer-service personality.
--- Will be interacting with customers regularly so patience, good
communication, and problem-solving skills and technical savvy are
critical for success.
--- Strong electronic / electrical troubleshooting skills (up to
460V), and a strong grasp of schematics, blueprints and other
technical documents.
--- Good understanding of basic electrical theory or a background
with electrical motor install/repairs.
Keywords: Orion Talent, Buckeye , Service Advisor (Electrical), Professions , Goodyear, Arizona
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