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IT Support Technician Tier 1

Company: Funko
Location: Buckeye
Posted on: May 10, 2022

Job Description:

DescriptionDo you love technology and customer service? Do you see problems and think, "This has to be a better way!" We want you for our team! Funko is looking to add a new member to the IT Support team and we are looking for an energetic, highly organized person with a focus on customer service, team building, and an interest in bringing balance to the force. At Funko, we understand that people drive technology, not the other way around. We know technology is supposed to make our lives easier and our work more productive. We believe, in the age of machines, humans make all the difference. That is why we focus on serving the human side of tech.Your Superpowers in Action Deliver frontline support for our Funko business customers Setup new employee workstations or assist in employee relocation projects Responsible for creating, updating, and routing support tickets Install and troubleshoot end user hardware, software, peripheral devices, printing/scanning devices, presentation equipment, RF, and other technologies. Devices may include Zebra Printers/Scanners, HP, Konica Minolta, and Dell. Provide weekend and/or after-hours support coverage, as necessary. Other related duties as appropriate and required by department manager Must-Have Superhero Gadgetry 1-2 years of work experience in a technical support role. Education may count towards experience requirements Must be familiar with O365 and Active Directory. Comfortable working in a Windows and Mac environment. A basic knowledge of TCP/IP networking and troubleshooting. Good communications and interpersonal skillsand ability in a team environment. Ability to create technical documentation and contribute to our knowledgebase. Self-motivated and ability to work to include timeliness, completeness, and accuracy. Willingness to work flexible shifts and scheduling including nights and weekends.Preferred Superpowers and Abilities Experience providing IT Support Service in a Distribution Center or Warehouse environment Previous experience troubleshooting Mac computers in a creative environment Microsoft (MCITP/MCDST/MCSE/MCSA) certifications. ITIL ITSM knowledge, experience, and certifications. Previous work history and experience with an MSP or IT consulting firm. A+, Network+, and Security+Work Environment The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit and stand for up to 10 hours a shift. Must be able to lift 50 lbs. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Note:For this role, Funko will not be able to provide relocation assistance.What Funko OffersFunko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can't wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Funko, Buckeye , IT Support Technician Tier 1, Professions , Buckeye, Arizona

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