Sr. Desktop Support

Company: Softworld Inc
Location: Phoenix
Posted on: May 1, 2025

Job Description:

Job Title: Sr. Desktop Support

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.


Job Location: Phoenix AZ 85034

Onsite Requirements:

Desktop Support
Mobile Devices Support
Windows software and hardware support

Job Description:

Primary Responsibilities

Provide 2nd level support for Technology Desktop group primary support for the and Mobility group.
Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.
Maintain normal life cycle replacement of mobile devices.
Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.
Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS:

A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
15 credit hours in computer science or a related field.
An equivalent combination of related experience and education may be considered.
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
The successful candidate must pass a Federal background check, including fingerprinting
Only the highest qualified candidates will be considered.
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
Candidate should be able to safely lift 50 pounds.
Must possess and maintain a valid Arizona driver's license with a clean record.
Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS:

A bachelor's degree in computer science, or a relevant field.
A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.
Proficient in Service Now helpdesk ticketing system.
Experience in Intune and Workspace One MDM environments.
Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.




**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Keywords: Softworld Inc, Buckeye , Sr. Desktop Support, Other , Phoenix, Arizona