Service / Scheduling Coordinator

Company: Home Instead
Location: Buckeye
Posted on: February 24, 2021

Job Description:

We are looking for an Home Care Scheduler to help manage our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating services.You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives.RESPONSIBILITIES

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
• Assign new clients to clinicians according to scheduling protocols
• Use web based scheduling application as the basis for all scheduling
• Create and maintain schedules for all employees
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a "hot list" of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client's needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Participates in determining hiring needs, as well as interviewing, hiring and training new staffQUALIFICATIONS
  • High school diploma or GED
  • 1-2 yrs patient scheduling experience
  • Must be well organized, show great attention to detail
  • Proficient with computer use and software applications
  • Multi-tasker and customer service-oriented
  • Excellent time management skills
  • Home Health experience preferredWHY JOIN THE INDUSTRY?
    • Competitive compensation
    • Training and supportEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Buckeye , Service / Scheduling Coordinator, Other , Buckeye, Arizona