(15h Left) Community Outreach Specialist
Location: Cottonwood
Posted on: June 23, 2025
|
|
|
Job Description:
Company Overview: Upward Health is an in-home, multidisciplinary
medical group providing 24/7 whole-person care. Our clinical team
treats physical, behavioral, and social health needs when and where
a patient needs help. Everyone on our team from our doctors,
nurses, and Care Specialists to our HR, Technology, and Business
Services staff are driven by a desire to improve the lives of our
patients. We are able to treat a wide range of needs – everything
from addressing poorly controlled blood sugar to combatting anxiety
to accessing medically tailored meals – because we know that health
requires care for the whole person. It’s no wonder 98% of patients
report being fully satisfied with Upward Health! Job Title & Role
Description: The Community Outreach Specialist (COS) plays a
critical role in establishing Upward Health’s presence in the
community and reaching potential patients. As the first point of
contact for individuals seeking our services, the COS is
responsible for educating patients about Upward Health’s offerings,
engaging them in meaningful conversations, and facilitating their
enrollment into our programs. The COS manages a personal caseload,
primarily utilizing phone outreach, but also employing in-person
visits and other community-based strategies as needed. This role is
essential in ensuring that patients understand the full range of
services available to them and helps them take the first steps
toward improving their health. The COS reports to the Outreach
Manager and works closely with other team members to ensure the
overall success of patient outreach and engagement efforts. Skills
Required: - Strong verbal communication and persuasive abilities -
Excellent interpersonal skills with the ability to build trust and
rapport quickly - Strong organizational and multitasking skills to
manage a personal caseload efficiently - Self-motivated with the
ability to work independently and meet outreach goals - Comfortable
with fast-paced environments and adapting outreach methods to
various situations - Proficient in using computer systems for
documentation, communication, and managing outreach activities -
Flexible and adaptable to a variety of outreach methods, including
phone, in-person meetings, and mailings - Fluent in English;
Spanish proficiency is a plus Key Behaviors: Engagement: -
Proactively builds relationships with potential patients, ensuring
they feel informed and supported throughout their journey with
Upward Health. Resilience: - Demonstrates the ability to overcome
objections and challenges, staying motivated to engage patients
even in difficult situations. Adaptability: - Flexibly adjusts
outreach strategies based on the needs and preferences of patients,
ensuring effective communication at all times. Team Collaboration:
- Works well within a team, sharing knowledge, providing support,
and contributing to the collective goals of the outreach program.
Efficiency: - Effectively manages time to meet outreach goals,
balancing a caseload and ensuring timely follow-ups with patients.
Compassion: - Approaches patient interactions with empathy,
ensuring each patient feels heard and understood. Cultural
Competency: - Demonstrates respect for diverse backgrounds and
works effectively with individuals from various cultural and
socioeconomic backgrounds. Competencies: Communication: - Ability
to clearly and persuasively communicate Upward Health’s services
and benefits to potential patients, making complex information easy
to understand. Patient Engagement: - Skilled in enrolling patients
into Upward Health’s programs and ensuring they have a smooth
onboarding experience. Customer-Centric: - Always focused on the
needs of the patient, ensuring excellent service throughout the
outreach process and helping patients access the right services.
Problem Solving: - Capable of addressing patient concerns or
objections during outreach efforts, ensuring positive outcomes and
maintaining trust. Time Management: - Demonstrates excellent time
management by balancing outreach activities, managing caseloads,
and meeting set goals within a fast-paced environment. Data
Management: - Attention to detail when documenting patient
information, ensuring accuracy and timely updates in the company’s
systems. Community Knowledge: - Familiarity with local resources
and the ability to connect patients to additional community-based
services that may be beneficial to their care. Upward Health is
proud to be an equal opportunity employer. We are committed to
attracting, retaining, and maximizing the performance of a diverse
and inclusive workforce. This job description is a general outline
of duties performed and is not to be misconstrued as encompassing
all duties performed within the position.
PI37b608b60898-37156-37873965
Keywords: , Buckeye , (15h Left) Community Outreach Specialist, Healthcare , Cottonwood, Arizona
