Sr. Director, Supply Chain
Company: PetSmart
Location: Phoenix
Posted on: June 15, 2026
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Job Description:
About the Team
The Supply Chain team focuses on keeping things moving
across all aspects of our business. They make an impact by ensuring
our products get from the vendors to the DCs to the stores in the
most efficient and timely way. Their goal is to improve each step
within the process, so we have the right product at the right place
at the right time for our pet parents.
About the Location
Collaborative Work Environment:
At PetSmart, teamwork
and connection are core to how we thrive. This role is planned to
be based at our Phoenix Home Office, with an expectation of working
a minimum of four days in the office each week. In a standard work
week, associates may work up to one remote "flex day" (with leader
approval). Our hybrid approach is designed to foster strong
collaboration while also supporting flexibility and individual
success.
About the Job
Senior Director, Supply Chain
Position Summary
The Senior Director, Supply Chain is a key enterprise leader
responsible for driving performance across critical components of
the company's supply chain network. This role provides both
strategic and operational leadership across areas such as
distribution, transportation, and network operations, with scope
aligned to business priorities and the strengths of the selected
candidate.
Reporting to the SVP, Supply Chain, this leader is accountable for
delivering results across service, cost, safety, productivity, and
team performance within a complex, high-volume environment. The
role plays a critical part in ensuring the supply chain can scale
effectively to support growth, evolving customer expectations, and
operational complexity.
This position is designed for a versatile supply chain leader who
has demonstrated the ability to lead large teams, operate across
multiple functional areas, and adapt to different business needs
over the course of their career.
Major Responsibilities
Network Operations Leadership
Provide strategic and operational leadership across key areas of
the supply chain network, which may include distribution center
operations, transportation, and/or other network functions
depending on business needs.
Lead large, multi-site teams through senior leaders, driving
alignment, accountability, and consistent execution across the
network. Establish clear operating standards, governance routines,
and performance expectations to deliver sustainable results.
Drive outcomes across service, cost, productivity, capacity, and
safety while ensuring the network operates efficiently and
effectively.
Supply Chain Strategy & Execution
Partner with senior leadership to develop and execute strategies
that improve overall supply chain performance and support long-term
growth objectives .
Ensure alignment across supply chain functions to enable seamless
product flow from inbound through final delivery. Balance near-term
execution with longer-term strategic priorities, including
scalability, flexibility, and resilience.
Support network planning, capacity strategies, and operating model
evolution as the business grows and changes.
Operational Excellence & Continuous Improvement
Drive a culture of operational excellence through standardization,
process improvement, and disciplined execution. Lead initiatives
that improve service levels, throughput, efficiency, and total
cost.
Champion continuous improvement methodologies and lead large-scale
transformation efforts, including systems implementations,
automation, process redesign, and network optimization.
Leverage data, analytics, and technology to improve visibility,
decision-making, and performance across the supply chain.
Financial & Performance Management
Own and manage budgets, operating costs, and key financial metrics
within scope . Identify opportunities to improve cost structure
while maintaining or improving service and operational
performance.
Establish and monitor KPIs to drive accountability across the
organization. Use data to identify trends, address performance
gaps, and inform business decisions.
Partner closely with Finance on forecasting, planning, and
long-range investment decisions.
Cross-Functional & External Partnerships
Build strong relationships across internal functions, including
Merchandising, Finance, HR, IT, Procurement, and Field leadership,
to ensure alignment and effective execution.
Collaborate with external partners, including vendors, carriers,
and service providers, to deliver reliable, cost-effective supply
chain performance.
Influence cross-functional initiatives and represent supply chain
in enterprise-level discussions and decision-making forums.
Safety, Compliance & Infrastructure
Promote a strong culture of safety and ensure compliance with all
regulatory and company standards across the supply chain
network.
Support infrastructure reliability, asset management, and long-term
sustainability of facilities, equipment, and operational
capabilities.
Ensure risk is proactively managed across operations and that the
network is positioned to operate safely and effectively at
scale.
Talent Leadership & Development
Build, lead, and develop high-performing teams through strong
leadership, coaching, and succession planning. Develop future
leaders and strengthen organizational capability across the supply
chain.
Foster a culture of accountability, engagement, collaboration, and
continuous improvement. Ensure teams are aligned, motivated, and
equipped to deliver results in a fast-paced environment.
Education and Experience
Bachelor's degree in Supply Chain , Logistics, Business,
Engineering, or a related field required . Advanced degree
preferred.
10+ years of progressive leadership experience in supply chain,
logistics , distribution, transportation, or related operations,
with a demonstrated track record of leading large, complex,
multi-site teams.
Experience across multiple areas of supply chain (e.g.,
distribution, transportation, fulfillment, or network operations)
strongly preferred. Demonstrated ability to lead in different
functional areas over the course of a career is highly valued.
Experience in high-volume, fast-paced environments such as retail,
consumer goods, grocery, or similar industries preferred.
Knowledge, Skills, and Abilities
Proven ability to think strategically while driving strong
operational execution. Comfortable operating at both a high-level
and in the details when needed.
Strong financial and analytical acumen, with the ability to use
data to drive decisions and improve performance.
Exceptional leadership and interpersonal skills, with the ability
to influence across all levels of the organization and build strong
partnerships internally and externally.
Strong communication skills, with the ability to clearly present
ideas, influence decisions, and align stakeholders.
Ability to lead through change, navigate ambiguity, and operate
effectively in a dynamic, fast-paced environment.
Experience with supply chain systems and tools (e.g., WMS, TMS, ERP
systems such as SAP) preferred.
Supervisory Responsibilities
Leads a team of senior leaders across the supply chain
organization, with responsibility for building organizational
capability, strengthening leadership bench, and driving performance
across the network.
Work Environment / Physical Demands
Work environment includes a mix of office and field settings,
including distribution centers and operational sites. Travel is
expected based on business needs.
Additional Job Considerations
This is not intended to be an all-inclusive, exhaustive list of
all essential job functions for this position. PetSmart retains the
right to change or assign other required job duties to this
position.
About the Culture
At PetSmart, Anything for Pets begins with our people. Every
associate plays a vital role in creating meaningful experiences for
pets and their families, and we empower our teams with the tools,
resources, and opportunities to grow and succeed.
We're more than a workplace, we're Team PetSmart. Together, we
grow, collaborate, and challenge ourselves to be the best in all we
do. Our culture is built on belonging and shared purpose, where
every voice and experience matters. Guided by our values, we strive
to do what's right, lead responsibly, and bring our passion for
pets to life every day. Not sure if you meet 100% of the position
requirements and whether you should apply? We'd still like to hear
from you and encourage you to apply with us! You might be the right
fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding
workplace including:
Keywords: PetSmart, Buckeye , Sr. Director, Supply Chain, Executive , Phoenix, Arizona
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