Health Information Management Representative - National Remote
Company: Optum
Location: Phoenix
Posted on: May 26, 2025
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Job Description:
Opportunities at Optum, in strategic partnership with Allina
Health. As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start Caring. Connecting. Growing together.
In this position, you will be responsible for managing inbound and
outbound calls in a timely manner. Your primary goal is to provide
excellent customer service, resolve customer inquiries, and ensure
customer satisfaction.
This position is full-time, Monday - Friday. Employees are required
to work our normal business hours of 6:30am - 3:00pm CST. It may be
necessary, given the business need, to work occasional
overtime.
We offer 4 weeks of on-the-job training. The hours during training
will be 8:00am - 4:30pm, Monday - Friday.
You'll enjoy the flexibility to telecommute* from anywhere within
the U.S. as you take on some tough challenges.
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Primary Responsibilities:
Reviews electronic chart documentation ensuring correct patient,
location, and no duplicate information.
Processes release of information (ROI) requests.
Manages requests for documentation and information.
Scans and edits documents in the electronic medical record.
Locates, logs, retrieves, files, and delivers medical records
stored in various mediums and systems.
May train and mentor co-workers.
Analyzes documentation and tracks completion to meet regulatory
requirements.
Promotes principles of health information accuracy, transparency,
currency, accessibility, relevancy, and reliability.
Work with Microsoft Word, Excel (create, edit, save documents and
spreadsheets) and Outlook (email and calendar management)
Other duties as assigned.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. -Required
Qualifications:
High School Diploma / GED or equivalent work experience
Must be 18 years of age OR Older
1+ years of experience in Customer Service within a hospital or
healthcare environment
Experience with Microsoft Office products
Ability to train for the first four weeks from 8:00am - 4:30pm CST,
Monday - Friday
Ability to work our normal business hours of 6:30am - 3:00pm CST.
It may be necessary, given the business need, to work occasional
overtime
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Preferred Qualifications:
Health Information Management (HIM) experience
Experience working within the health care Industry and with health
care insurance
Experience working in a hospital, physician's office or medical
clinic setting
A clerical or administrative support background
2+ years of experience in Customer Service
Experience working in a call center
RHIT or RHIA certification
Knowledge of medical terminology
Previous experience communicating with patients & staff with
various educational & socio-economic backgrounds
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Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
If you need to enter a work site for any reason, you will be
required to screen for symptoms using the ProtectWell mobile app,
Interactive Voice Response (i.e., entering your symptoms via phone
system) or a similar UnitedHealth Group - approved symptom
screener. When in a UnitedHealth Group building
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy
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The hourly range for this role is $16.88 to $33.22 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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Application Deadline: This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Buckeye , Health Information Management Representative - National Remote, Executive , Phoenix, Arizona
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