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Associate General Manager

Company: HCL Tech
Location: Buckeye
Posted on: November 25, 2022

Job Description:

Job Description (Posting)Responsibilities :-Project Management - Coordinating interfaces between ITSCM and other processes, including service level management, information security management, availability management, capacity management and business continuity management. SLA & KPI Management - To ensure all SLA and KPI for the project is been over and above achieved. Client Management- To ensure right communicating is been liaised with clients. Establish clear client retention goals.Team Management - Team building and handling skillsTraining - Standard technical and cust excellence training material to be implemented and followed Transition - Due diligence and coordinate wit the transition team for proper implementation of the process Quality Management - To ensure the teams quality standard are always met with the required standards Automation - Process improvement and automation opportunity to be explored and implemented Budgeting - Revenue projections and planning of project costing Marign Improvement - To algin with the companies goal and meet the targets projected Multiple Accounts - To handle and lead multiple accounts RFP Management - To work with the presales team for any new RFP's (1.) To ensure customer engagement or satisfaction and referenceability (2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation) (4.) To guide, manage, develop, engage the team therby ensuring employee retention (5.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotationQualificationB-TechSkill (Primary)Technical Skills-SKU - PM-Project Management - SDM

Keywords: HCL Tech, Buckeye , Associate General Manager, Executive , Buckeye, Arizona

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