Customer Service Representative - Bilingual Spanish, Healthcare

Company: Maximus
Location: Buckeye
Posted on: November 26, 2025

Job Description:

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, October 22, 2025 City Phoenix State AZ Country United States Working time Full-time Description & Requirements Youtube Video Location: On-site in Phoenix, AZ Starting Pay: $19.16/hr. plus a $750 new hire bonus and up to $1,800 in other potential bonuses Schedule: Limited-Service Full-Time positions available Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference and Empower People to Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs. If you’re dedicated, compassionate, and eager to grow, we want you on our team. You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work: - Competitive Compensation: $19.16/hr base pay 10% shift differential $750 new hire bonus and up to $1,800 in bonus opportunities, including training completion and referrals* Company-paid medical coverage Invest in your ongoing education and development 401(k) with company match Paid time off, sick leave & 11 paid holidays Employee Assistance Program (EAP), wellness resources, and employee discount programs Flexible schedules that meet your lifestyle A supportive environment with career development and promotional opportunities No cold calls, sales, or collections involved! *Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be fluent in English and specified secondary language. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties CCOPhoenix CSRroles maxCCOPhoenix maxPriority CCOallreqs HotJobs1028LI HotJobs1028FB HotJobs1028X HotJobs1028TH TrendingJobs HotJobs1104LI HotJobs1104FB HotJobs1104X HotJobs1104TH HotJobs1118LI HotJobs1118FB HotJobs1118X HotJobs1118TH EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccommodations@maximus.com . Minimum Salary $ 19.16 Maximum Salary $ 19.16

Keywords: Maximus, Buckeye , Customer Service Representative - Bilingual Spanish, Healthcare, Customer Service & Call Center , Buckeye, Arizona