Patient Access Specialist (Financial Counselor) - Gilbert, AZ
Company: Optum
Location: Gilbert
Posted on: May 12, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum -is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. -Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. -Join us to start -Caring.
Connecting. Growing together.
The -Patient Access Specialist (Financial Counselor) -functions as
an integral member of the team and is the first point of contact
for all persons inquiring about the provider's practice. - -The
primary role is to organize the practice's daily activities and
paperwork. -
This position is full-time, Sunday- Wednesday. Employees are
required to work our normal business hours of 8:00am - 6:30pm. It
may be necessary, given the business need, to work occasional
overtime or weekends. Our office is located at -3555 S. Val Vista
Drive Gilbert, AZ.
We offer 4 weeks of paid training. The hours during training will
be 8:00am to 4:30pm, Monday - Friday. -Training will be conducted
on-site.
Primary Responsibilities:
Verifies insurance eligibility and benefits on all assigned
accounts using electronic verification systems or by contacting
payers directly to determine level of insurance coverage. When
contacting payers directly, utilizes approved scripting
Obtains referral, authorization and pre-certification information
and documents this information in system
Identifies outstanding balances from patient's previous visits and
attempts to collect any amount due
Trains staff on computer systems, new processes, payer updates and
assigned reporting
Functions as a Superuser for primary computer systems
Proactively identifies and leads department process improvement
opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration,
and pre-registration requirements for all areas
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of experience in Customer Service such as hospital, office
setting, customer service setting, or phone support
1+ years of electronic health record experience
Ability to work 100% onsite at Mercy Gilbert Medical Center -
Ability to work Sunday - Wednesday 8:00am - 6:30pm. It may be
necessary, given the business need, to work occasional overtime or
weekends
Must be 18 years of age or older
Preferred Qualifications:
1+ year of experience with prior authorizations
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting
Experience in insurance reimbursement and financial
verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Soft Skills:
Strong interpersonal, communication and customer service skills
Physical and Work Environment:
Standing for long periods of time (10 to 12 hours) while using a
workstation on wheels and phone/headset
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Buckeye , Patient Access Specialist (Financial Counselor) - Gilbert, AZ, Accounting, Auditing , Gilbert, Arizona
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