Support Collections Representative - Phoenix, AZ
Company: UnitedHealth Group
Posted on: September 20, 2023
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
If you want to achieve more in your mission of health care, you
must be smart about the business of health care. Challenge
yourself, your peers, and our industry by shaping what health care
looks like and doing your life's best work.SM
The Collections Representative is responsible for insurance premium
collections. Positions in this function contact customers to
determine reason for payment delinquency, negotiate and advise on
collection of overdue bills and take appropriate action to recover
overdue payments. Handling of unresolved inquiries/issues, and
responsible for developing, implementing, maintaining, and managing
organization policies on collection practices. May work with
outside legal counsel and/or outside agencies in more complex
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 7:00am -
5:00pm. It may be necessary, given the business need, to work
occasional overtime. Our office is located at 4425 E. Cotton Center
Phoenix, AZ - 85040, USA.
Receive and review all correspondence daily from the home
Follow up on assigned insurance accounts.
Assist all hospital employees with any needs that arise.
Make outgoing insurance calls on Ingram accounts.
Act as an on-site liaison between Ingram and Associates and the
hospital; Notify Management of any issues or concerns that may
Our ideal candidate is an adept communicator; deadline oriented,
and self-motivated, with excellent follow-up and customer service
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
- High School Diploma / GED (or higher)
- 6+ months of exposure to the acquiring and/or managing of data
to support a project
- 1+ years of Medical Collections experience
- 1+ years of experience with Direct healthcare data
- Basic Proficiency with Windows PC applications and Microsoft
- Ability to work full-time, Monday - Friday between 7:00am -
5:00pm including the flexibility to work occasional overtime given
the business need
Associates Degree (or higher)
Background in a medical/healthcare setting
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Buckeye , Support Collections Representative - Phoenix, AZ, Accounting, Auditing , Buckeye, Arizona
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